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Debt services
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Public sector
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Case studies
30% uplift on queried accounts
50% increase in monthly collections
Assessing performance against regulatory requirements
Debt valuation
Identifying £17 million of potential improvements in recoveries
Improving management of bankruptcies
Meeting challenging debt performance targets
Post Sale management
Reducing levels of debt
Strategic review to evaluate and benchmark performance
Transitioning in-house debt recovery to a fully managed service
Uplift on aged debt
News
In Conversation with Customer Contact Week discussing financial health and financial education
Maxed out Brits: Credit consumption on the rise, with consumers taking on more debt for longer
Sigma Connected and TDX Group form strategic partnership to support ethical debt collections
The Evolution of Debt Collection: Embracing Digital Solutions
Championing Vulnerability in Debt Services
Collections and recoveries in a perfect storm
Engaging with People in Debt: A guide for Embracing Digital Solutions
Making Ends Meet: Unravelling the cost of living spiral
Collections and recoveries in a perfect storm
Engaging with People in Debt: Top Five Tips for Navigating Consumer Forbearance Options
Equifax partners with Juno Women’s Aid charity to combat financial abuse
How to identify and support your financially vulnerable customers
A once in a generation cost of living increase is set to drive demand for insolvency solutions
Equifax UK Announces Two-Year Partnership with Centre for Social Justice
Equifax & TDX Group named as suppliers on the Crown Commercial Services G-Cloud 13 Framework
Number of people in financially vulnerability doubles as cost-of-living crisis bit
TDX Report: Money, votes and warm coats - how current turmoil is impacting consumer debt
Engaging with People in Debt: A Guide to Effective Communication while Recovering Debts
The ‘new vulnerable’: identifying and redefining vulnerability in 2023
The year ahead: a balancing act of economic growth and inflation
Vulnerability Statement
Equifax moves to new sustainable office in Nottingham City Centre
TDX Report: How the pandemic changed consumer debt profiles
Collections & Recoveries Service Provider of the Year: our award-winning transformation
Celebrating our Women in Credit Awards finalists
TDX Group awarded Collections Managed Service provider and supplier of Advisory Services on CCS’s De
TDX Group awarded on Crown Commercial Service’s Debt Resolution Services (DRS) framework.
How Local Authorities Can Help Customers in Debt
12 Hour Charity Bike Ride Invite
Almost a third of Brits believe they’ll never pay off their debt
Alternative commercial models for fairer outcomes
Award winning transformation programme from TDX
Benefiting from Open Banking Technology
Breathing Space can’t hold back the tide of post-pandemic debt – TDX Group comments
Brits think it’s too easy to get into debt
Burden of responsibility for debt solutions must shift – TDX Group comments
Changing the Narrative of Debt Recovery
Changing trends in insolvency Q3 2015
Christmas hangover as Brits feel the financial pressure
COVID-19 creating capacity crunch for creditors – TDX Group comments
Debt Market View April 2021
Debt Market View May 2021
How Will COVID-19 Impact the Insolvency Industry?
Equifax UK hires new Managing Director for Debt Services business
Improving Debt Recovery by Challenging Processes
Insolvency Trends Q1 2021
Managing Portfolios to Improve Debt Recovery
Pent up demand skewing personal insolvency market – TDX Group comments
Introducing Culture to Collections
Changing the Culture in Collections
Data holds the key to helping vulnerable consumers
Divergent insolvency rates point to two-tier debt economy
East Anglia, Brighton and Newcastle residents most likely to be insolvent
Enhanced regulation needed despite a drop in insolvencies
Equifax, first CRA to sign Women in Finance Charter
Equity: Equality: Equifax.
Finalists in the 2019 Credit Awards
Growing levels of personal insolvencies highlight need to improve public understanding
Have we passed the peak in personal insolvencies?
How Will COVID-19 Impact the Insolvency Industry?
Introducing our V+ Partners
Personal insolvency rate to soar in Q4 2020 – TDX Group comments
TDX Group comment following Ofgem open letter to energy suppliers on restarting debt management acti
TDX Group launches V+ services to manage vulnerable consumers with problem debt
TDX Group shortlisted for two industry awards
TDX Group supports campaign to end threatening debt letters
Insolvency Covid-19 Report
The difficult investment case: effectively managing consumer vulnerability and affordability
The growth of BNPL and the importance of being FCA-ready
Treating Customers Fairly During COVID-19
Improving Debt Related Outcomes for Consumers
Harnessing Technology Within Collections and Recoveries
Interest rate rise adds pressure on those in debt
More debt advice capacity needed as IVAs reach record levels
One in five Brits would never inform a partner of their debt situation
Personal insolvencies set to rise by as much as 30% in 2017
Rise of Customer-Focused Collections
Stricter regulation needed as personal insolvencies set to rise by 17% in 2018 – TDX Group comments
The Use of Data Within Collections
Is Panel Management Still Relevant?
What does V+ mean for Vulnerable Consumers?
Managing Conflicting Approaches to Vulnerability
Who Benefits From Using Personal Data?
What's the Big Deal About ISO?
Stable interest rate provides respite for people living in debt
TDX Group continues commitment to charities in Nottingham and beyond
TDX Group makes double director hire
TDX Group partners with ITN and the CICM on film to help improve perceptions of the credit industry
TDX Group research alerts businesses to upward spike in bad debt
TDX Group wins Nottingham Post Business Award for ‘Contribution to the Community’ for the third time
TDX Group wins Nottingham Post Business Award for ‘Contribution to the Community’ after raising over
Perceptions and reality of debt
Recycling part one: breaking the pattern
Recycling: A case study of stopping activity
Postcode hotspots
Introducing Digital Debt Gateway
Using Lifestyle and Location Data in Treatment Decisions
Mind the gap
There may be trouble ahead
The dawn of a new era
Women in Debt - Gender Disparity in Financial Services
About TDX Group
Meet the team
Beth Whelan
Dave Heathcote
Mark Richards
Jonathan Staward
Matt Wallis
Jon Egaña
Sue Owen-Bailey
Working at TDX Group
Environmental and Social Governance
Prompt Payment Code
Awards and accreditations
Our story
Our values
About Indesser
Indesser Modern Slavery Statement
Indesser Corporate Social Responsibility
Making Ends Meet: Unravelling the cost of living spiral
