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A leading UK gas and electricity supplier
The utilities provider was experiencing a stubborn level of late final debt which was proving difficult to reduce using their existing collections and recoveries processes.
The TDX Group Advisory team undertook an end-to-end review of the utility provider’s live collections area.
By using the TDX Group Excellence Model – a proven, structured methodological framework to benchmark debt strategy and operational capability – TDX Group was able to identify gaps relative to best practice
TDX Group solution
A Strategic Review to identify recommendations for operational and process improvements that would actively reduce the level of late final debt.
TDX Group identified several major strategic and operational opportunities to increase revenue and collections, including:
As a consequence of the review the utilities provider re-engineered their processes to move debt through their processes faster in order to optimise opportunities
BT chose to use Real Time Query Portal technology for managing external DCA queries
In the first year of using PLATO, our client increased average monthly collections by 50% for final debt.
Stress testing recoveries capability against performance and regulatory requirements
Due diligence: debt valuation and forecasting