What's the Big Deal About ISO?

TDX Group has invested considerable time and effort with the International Organisation for Standardisation (ISO) in order to achieve certification for the business. We’ve made incredible progress so far and have already managed to achieve three of the most substantial awards (correct 2016).

So what is an ISO certification?

ISO is an independent, non-governmental membership organisation. In its 70 years of existence, ISO has developed thousands of internationally recognised standards in wide ranging business practices.

Recognised in 162 different countries, ISO is the world’s largest developer of voluntary international standards. What is the benefits of ISO to TDX Group, clients and partners?

International standards make things work. They give world-class specifications for products, services and systems, to ensure quality, safety and efficiency. More specifically to us here at TDX Group, these standards are really important to both our business and to our clients. They give our clients, partners and stakeholders confidence that we’re operating in a specific way, to a high standard, that is aligned to a global benchmark.

Which standards have TDX Group achieved and what do they stand for?

ISO9001 – quality management

This is a systematic approach which defines how you can measure and manage the quality of the work you produce, and over time, realise the benefits of continual improvement. Originally born out of the manufacturing industry, this is globally the most widely used ISO standard. Our entire Recoveries Management business is certified to ISO9001 standard.

ISO22301 – business continuity

This is a systematic approach which helps you understand and prioritise the threats to our business, and as a consequence, build plans, test effectiveness and overtime, improve the resilience of our business. The TDX Group business is certified to ISO22301 standard.

ISO27001 – information security management

This is a systematic approach to managing sensitive company information so that it remains secure. It includes people, processes and IT systems by applying a risk management process. The TDX Group business has been certified towards ISO27001:2013 standard since 2011.

Natalie Tate, TDX Group
Natalie Tate, Head of Agency Performance, Quality & Delivery.