The ‘new vulnerable’: identifying and redefining vulnerability in 2023

Home | News | The ‘new vulnerable’: identifying and redefining vulnerability in 2023

Learn how Creditors can better support customers feeling the pinch by adapting their collections and arrears strategies.

  • How the past few years changed the face of vulnerability 
  • What this means for identifying vulnerable consumers
  • How can you support those consumers whilst continuing to think commercially and work compliantly



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Further reading

Championing Vulnerability in Debt Services

Leading the way: Isobel's transformation jounrye in debt services

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Collections and recoveries in a perfect storm

In a new world of increasing regulation, growing ESG commitments and the need for ethical collections during a continuing cost of living crisis, where do creditors go from here?

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Engaging with People in Debt: A guide for Embracing Digital Solutions

Engaging with People in Debt: A Guide for Embracing Digital Solutions

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Making Ends Meet: Unravelling the cost of living spiral

UK Financial Health Report 2023

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