The ‘new vulnerable’: identifying and redefining vulnerability in 2023

Home | News | The ‘new vulnerable’: identifying and redefining vulnerability in 2023

Learn how Creditors can better support customers feeling the pinch by adapting their collections and arrears strategies.

  • How the past few years changed the face of vulnerability 
  • What this means for identifying vulnerable consumers
  • How can you support those consumers whilst continuing to think commercially and work compliantly



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Further reading

Beyond numbers, beyond shame: Building trust and financial wellness in debt recovery

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In Conversation with Customer Contact Week discussing financial health and financial education

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Maxed out Brits: Credit consumption on the rise, with consumers taking on more debt for longer

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Sigma Connected and TDX Group form strategic partnership to support ethical debt collections

Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients.

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