HSBC (financial services)
HSBC wanted to enhance their debt sale capability
TDX Group solution
The implementation of TDX Group’s post sale Query Portal technology has enabled HSBC to provide best in class customer service, improving the working relationship with our debt purchase panel whilst at the same time ensuring we meet the highest standards of compliance.” Faye Prinsep, Senior Manager, Third Party Management & Debt Sale, HSBC Group
BT chose to use Real Time Query Portal technology for managing external DCA queries
In the first year of using PLATO, our client increased average monthly collections by 50% for final debt.
Stress testing recoveries capability against performance and regulatory requirements
Due diligence: debt valuation and forecasting