How Local Authorities Can Help Customers in Debt

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Deliver better service by focusing on the foundations

Chris Fitch from Money Advice Trust talks about getting the foundations of debt collection and debt recovery right in order to give the best customer treatment. Unsurprisingly, different authorities have different processes which results in different treatment and different experiences for customers. Watch his video to find out simple ways to improve:

Find out how TDX Group could help you manage vulnerable customers:
Vulnerability Services

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