Chris Fitch from Money Advice Trust talks about getting the foundations of debt collection and debt recovery right in order to give the best customer treatment. Unsurprisingly, different authorities have different processes which results in different treatment and different experiences for customers. Watch his video to find out simple ways to improve:
Find out how TDX Group could help you manage vulnerable customers:
In a new world of increasing regulation, growing ESG commitments and the need for ethical collections during a continuing cost of living crisis, where do creditors go from here?
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Can your business effectively identify and manage customers that may be vulnerable or have affordability issues?