How Local Authorities Can Help Customers in Debt

Deliver better service by focusing on the foundations

Chris Fitch from Money Advice Trust talks about getting the foundations of debt collection and debt recovery right in order to give the best customer treatment. Unsurprisingly, different authorities have different processes which results in different treatment and different experiences for customers. Watch his video to find out simple ways to improve:

Find out how TDX Group could help you manage vulnerable customers:
Vulnerability Services

In Conversation with Customer Contact Week discussing financial health and financial education

Maxed out Brits: Credit consumption on the rise, with consumers taking on more debt for longer

Sigma Connected and TDX Group form strategic partnership to support ethical debt collections

Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients.

The Evolution of Debt Collection: Embracing Digital Solutions

In the last 3 years we have seen a 33% increase in online payments. When compared to 2021 we have observed a 200% increase in web portal usage and in the last 12 months engagement through web chat has increased by 50%.