News

10 / 03 / 20

Who Benefits From Using Personal Data?

Should companies be able to decide when they want to use personal data and when they want to ignore it? We look at this question and ask more to understand what's fair for the end customer.

Read more

17 / 02 / 20

The Use of Data Within Collections

Understanding how businesses can use data within the collections cycle can drive competitive advantage, so long as the quality of data is good. Read how data specifically with collections can improve customer lifecycles.

Read more

17 / 02 / 20

Is Panel Management Still Relevant?

A discussion around whether panel management is still relevant in 2020. We delve into the contraction of the DCA market and weigh up in-house versus a panel manager.

Read more

06 / 01 / 20

Harnessing Technology Within Collections and Recoveries

In recent years there has been a significant shift in the technology landscape which, if harnessed by the collections and recoveries industry, could help to improve the customer experience.

Read more

28 / 11 / 19

Rise of Customer-Focused Collections

Using data to change business structures, focus and processes can result in a more customer-friendly collections process. Read the insight by Natalie Tate.

Read more