Indesser Corporate Social Responsibility

This information describes Indesser’s policy relating to Corporate Social Responsibility (CSR). This policy will be regularly reviewed and made available to all interested parties.

Updated September 2020


The development and implementation of Indesser's CSR policy is the responsibility of our CSR Committee, led by the Director of Consumer Affairs, Richard Haymes, and chaired by Non-Executive Director, Andy Briscoe.

At Indesser, we believe that a commitment to the principles of CSR not only makes good business sense but also complements our core business strategy and corporate values.

Our CSR policy is based on the following principles:

  • To minimise the impact and maximise the benefits that our work has on the environment and on the people around us.
  • To integrate our CSR considerations into all our business decisions.
  • To comply with, and exceed where practicable, all applicable legislation, regulations and codes of practice.
  • To review, annually report, and to continually strive to improve our CSR performance.

In developing our CSR policy we aim to deliver gradual but continuous improvements in our performance every year. As a result, our approach continues to evolve as we learn lessons along the way.

To help define our policy we have divided it into three key areas:

  • Community: We recognise that we play an important role in our local communities and we aim to make the communities in which we operate better places. We will encourage and empower our colleagues to get involved with their local communities and use their skills and Indesser’s resources to help create shared value.
  • People: We want all Indesser colleagues to enjoy their work and have opportunities to delight our customers. We will actively look for ways to promote and increase the diversity of our workforce and facilitate greater professional and personal opportunities for more people.
  • Environmental Management: We want to manage the environmental impact of our business in a responsible and ethical manner. We will do this through identifying all significant environmental impacts and putting processes into place to prevent, reduce and mitigate them. This also makes good business sense.

Across these three areas, we are committed to delivering meaningful improvements through partnerships with other like-minded organisations and internal efforts driven by our colleagues and supply chain. These improvements will span initiatives that promote physical and mental wellbeingimprove social mobility, and help the lives of vulnerable individuals, with a particular focus on financial vulnerability.

Alongside these pillars, we will also drive to reduce our environmental impact through leveraging our supply chain, customers, and other stakeholders, to help deliver far greater positive impact than the Indesser business can do alone.

All Indesser colleagues are required to comply with the policy requirements and share responsibility for implementing it.

Resource commitment

Indesser is committed to providing the required resource and prioritisation of activity to deliver our CSR activity. Indesser team members delivering this work have been empowered to prioritise this activity, when needed.

A minimum level of resource has been committed:

  • An Indesser Non-Executive Director (NED) will sponsor this activity.
  • Each member of the Indesser team has two days a year of paid leave available for volunteering.
  • A CSR committee will meet every month to progress plans.
  • The Indesser management team will ratify policy and activity.
  • The publication of an annual social value report that describes the CSR activities and the impact delivered across the three areas described above.