50% increase in monthly collections

Utilities provider achieves 50% increase in final debt collection

PLATO - the debt placement platform - case study

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The client

National utilities provider

Business need

An overhaul of the incumbent recoveries infrastructure

TDX Group solution

An integrated debt collection and recoveries platform.

The results

  • In the first year the client increased average monthly collections by 50% for final debt.
  • PLATO gave the client a complete view of their finals portfolio for the first time
  • Full visibility of accounts has enabled the client to enhance the customer experience by managing debtors based on individual circumstances
  • PLATO’s efficiency and control allowed the client to decommission their incumbent system, removing reliance on IT support and development
  • PLATO now fully integrated to the client's SAP customer management system.