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A top five water company
The client wanted to enhance their debt recovery capability to ensure they would continue to hit their challenging debt performance targets.
The Advisory team undertook an end-to-end review of the client’s billing and collections strategy and operations. The review included on-site data gathering and off-site data analysis.
By using the TDX Group Excellence Model – a proven, structured methodological framework – TDX Group was able to benchmark their debt recovery capabilities against peers and cross-industry best practice in order to identify gaps and areas of opportunity to make improvements.
TDX Group solution
A Strategic Review of the client’s billing and collections strategy and operations.
"We engaged TDX Group to undertake a review of our end-to-end billing and collections operation. We were really pleased with the output which included a series of practical recommendations for driving performance improvements and an associated plan to help realise these."- Head of Billing and Collections
BT chose to use Real Time Query Portal technology for managing external DCA queries
In the first year of using PLATO, our client increased average monthly collections by 50% for final debt.
Stress testing recoveries capability against performance and regulatory requirements
Due diligence: debt valuation and forecasting