Meeting challenging debt performance targets

Strategic Review to identify the steps to meet challenging debt performance targets

Debt advisory and consultancy case study

The client

A top five water company


The client wanted to enhance their debt recovery capability to ensure they would continue to hit their challenging debt performance targets.

The project

The Advisory team undertook an end-to-end review of the client’s billing and collections strategy and operations. The review included on-site data gathering and off-site data analysis.

By using the TDX Group Excellence Model – a proven, structured methodological framework – TDX Group was able to benchmark their debt recovery capabilities against peers and cross-industry best practice in order to identify gaps and areas of opportunity to make improvements.

TDX Group solution

A Strategic Review of the client’s billing and collections strategy and operations.


  • The Advisory Team recommended tactical changes to the client’s debt recovery capability which had the potential to deliver ~£2.5 million per annum in incremental collections.
  • Strategic changes in analytical capability were identified with the potential to deliver 10-15% uplift in cash collections.
  • The client has implemented a programme of work to deliver the opportunities to ensure they continue to hit their debt performance targets

Client feedback

"We engaged TDX Group to undertake a review of our end-to-end billing and collections operation. We were really pleased with the output which included a series of practical recommendations for driving performance improvements and an associated plan to help realise these."- Head of Billing and Collections