Improving Debt Recovery by Challenging Processes

Helping vulnerable customers in debt

In this short video Graham Rankin, CEO of BPO Respect, talks about his experience with challenging and changing how his company manages customer debt and the customer experience. Using a real life example, Graham realised that there needed to be an a change with how his company was working with vulnerable customers. Learn what he did and how he achieved it in the video below.

Find out more about how TDX Group can help you manage vulnerability:
Managing Vulnerability

In Conversation with Customer Contact Week discussing financial health and financial education

Maxed out Brits: Credit consumption on the rise, with consumers taking on more debt for longer

Sigma Connected and TDX Group form strategic partnership to support ethical debt collections

Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients.

The Evolution of Debt Collection: Embracing Digital Solutions

In the last 3 years we have seen a 33% increase in online payments. When compared to 2021 we have observed a 200% increase in web portal usage and in the last 12 months engagement through web chat has increased by 50%.