The client and TDX Group, with an existing working relationship in Spain, saw an opportunity to expand this to the UK, leading to the implementation of TDX Group’s Recoveries Management solution in the UK.
TDX Group solution
The solution was designed to drive optimised debt recovery strategies and is underpinned by robust processes to ensure improved collections performance within a FCA regulated environment. After the success of this initial piece of work, the partnership was then expanded to include debt recovery (moving services 60 days earlier within the debt life-cycle) and insolvency management.
"Since engaging TDX Group to support our recoveries management processes in late 2016, we’ve seen improved financial performance within a transparent and customer treatment focussed framework. The partnership model implemented has combined the best of TDX Group data, analytics and insight with our business knowledge to deliver against our core business objectives."
BT chose to use Real Time Query Portal technology for managing external DCA queries
In the first year of using PLATO, our client increased average monthly collections by 50% for final debt.
Stress testing recoveries capability against performance and regulatory requirements
Due diligence: debt valuation and forecasting