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A local authority in the public sector
The client wanted to determine which accounts to target for collections activity in a portfolio of aged debt.
The client had a portfolio of £35 million of aged debt which had already been through their full collection process. By reviewing customer data across the council’s ten service lines, TDX Group identified customers who were in arrears to more than one service line. By doing this the client had a clearer understanding of their customers’ full financial circumstances and were able to communicate with them more efficiently
By using internal and external data sources TDX Group identified customers who had moved, had new contact information and identified those highly unlikely to be able to pay.
TDX Group solution
A bespoke advisory engagement including:
BT chose to use Real Time Query Portal technology for managing external DCA queries
In the first year of using PLATO, our client increased average monthly collections by 50% for final debt.
Stress testing recoveries capability against performance and regulatory requirements
Due diligence: debt valuation and forecasting