Video: The Culture in Collections

Carlos Osorio, Director of Debt Recovery, presents his views of getting the culture right in businesses

In this video, originally presented at the Credit Risk and Collections Conference, Carlos offers some insight into the importance of getting culture right at businesses engaged in collections activity. With over 30 years of experience in the financial services sector - a significant part of that in the debt industry - Carlos shares his experience, looking at the role culture plays, its relevance for consumers in debt, and some of the steps TDX Group has taken to ensure its culture is playing a positive role.

Carlos Osorio, TDX Group
Carlos Osorio, Director of Debt Recovery.