VENDO: Post Sale Manager is a fully hosted, web-based system that enables creditors to keep close to their customers, post-sale.
Debt sale is a significant part of many creditors’ strategy to manage their debt portfolios. However, even post-sale, the creditor retains responsibility for the treatment of their customers.
VENDO: Post Sale Manager provides on-going visibility of account-level activity undertaken by a purchaser panel, including early alerts of possible risks to customer outcomes, making you better able to meet governance and oversight standards post-sale.
Manage the customer outcome
Access up-to-date management information and audit trails
No additional resource overhead needed
Instead of piecing together the customer experience through annual retrospective audits, or seeking understanding when a problem arises, VENDO: Post Sale Manager has six key functions that enable you have proactive oversight:
Our clients have found that using VENDO: Post Sale Manager they have been able to reduce turnaround time of query resolution by up to 70%.
1. Activity tracking
See what is happening on every account.
2. Exception reporting
Get an early alert where there is a risk to customer outcomes.
See where all your accounts are.
4. Buy-back / put-back
Manage and view status changes promptly and on screen.
Secure and prompt handling of queries.
6. MI reporting
Customisable reporting across all functionality.
There is no installation required to get up and running on VENDO. Sellers simply provide a one-off extraction of sale data in .csv file. Purchaser update activity and reconciliation data weekly.
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