In this short video Graham Rankin, CEO of BPO Respect, talks about his experience with challenging and changing how his company manages customer debt and the customer experience. Using a real life example, Graham realised that there needed to be an a change with how his company was working with vulnerable customers. Learn what he did and how he achieved it in the video below.
Find out more about how TDX Group can help you manage vulnerability:
A look at what the market trends are, numbers and what this could mean for businesses within the public sector.
Open Banking has the ability to assist with the fair treatment of customers so how can different sectors benefit?
A view on the market, upcoming trends and highlighted insights.
Read the insights from the Equifax Commercial Product Manager to understand how effective management of portfolios can improve debt recovery.