Improving Debt Recovery by Challenging Processes

Helping vulnerable customers in debt

In this short video Graham Rankin, CEO of BPO Respect, talks about his experience with challenging and changing how his company manages customer debt and the customer experience. Using a real life example, Graham realised that there needed to be an a change with how his company was working with vulnerable customers. Learn what he did and how he achieved it in the video below.

Find out more about how TDX Group can help you manage vulnerability:
Managing Vulnerability