Chris Fitch from Money Advice Trust talks about getting the foundations of debt collection and debt recovery right in order to give the best customer treatment. Unsurprisingly, different authorities have different processes which results in different treatment and different experiences for customers. Watch his video to find out simple ways to improve:
Find out how TDX Group could help you manage vulnerable customers:
This short video focuses on how small process improvements and challenges can have a big impact on the experience of a vulnerable customer in debt. Watch it now.
A look at what the market trends are, numbers and what this could mean for businesses within the public sector.
Open Banking has the ability to assist with the fair treatment of customers so how can different sectors benefit?
A view on the market, upcoming trends and highlighted insights.