Why PLATO?

Features

• Increase cash collected or optimise for cost to collect
• Deploy advanced segmentation strategies utilising account level attributes, external data and scorecards
• Access to a large range of integrated external data providers to enable enrichment and inform segmentation
• Online, real-time query workflow management including bulk document attachment.

Benefits

• Sending the right debt to the right agency at the right price will significantly improve your net cash recoveries
• Reducing query turnaround time to improve liquidation on queried accounts by up to 60%
• Use external data sources to increase contactability and optimise treatment strategies.

Features

• Strategic flexibility through test and learn
• Change agency allocations, commission and placement length at the click of a button
• Change segmentation strategy in line with your business needs
• Integrated reporting suite providing core operational and performance related M.I.

Benefits

• Design, test and rapidly deploy diverse recoveries strategies
• Champion challenge agencies driving performance uplift
• Introduce new capabilities to your agency panel without the I.T. headache
• Refresh and implement new strategies in days not years
• Make better informed management decisions and proactively drive future performance

Features

• Automated processes with controls at all key touch points
• Automated inbound and outbound file processing
• Automated controls including portfolio reconciliation, recycling controls and invoice reconciliation
• Online, real-time query workflow management including bulk document attachment
• Integrated reporting suite providing core operational and performance related M.I.

Benefits

• Reduce fixed costs of manual file transfer processes and associated compliance and performance risks
• Focus resource on exception resolution not identification
• 50% reduced resource requirement for managing query processes, automate provision of copy bills and statements
• Analysts can spend time interpreting reports not creating them.

Features

• Support regulatory standards through systematic compliance
• Secure, automated data transfer
• Robust system of record for your accounts
• Capture agency activity data
• Transfer rich data between agencies and your systems (e.g. preferred method of contact, I&E data)
• Data utilised and stored in line with ISO 27001 standards.

Benefits

• Mitigate the risk of DPA breaches through secure data transfer.
• Capture a full audit trail for every account to meet the highest compliance standards
• Evidence and understand collections intensity and see that last activities your customer experienced
• Evidence compliance to regulatory standards including LSB and OFT
• Be confident your customer data is being handled in the right way.

Features

• Rapid realisation of ROI
• PLATO integrates with your existing file formats and data exchanges
• A hosted Software as a Service (SaaS) solution
• Full project management support.#

Benefits

• No I.T. integration required to work with PLATO, just use your exiting processes and data flows
• Benefit from the scale and cost advantages of hosted infrastructure
• Tried and tested process to ensure a smooth implementation.