Water

Enabling partner clients to leverage our data assets to assist in debt collection.

We work with water suppliers to improve the collection rates of live and vacated consumer and small business accounts. We help address water-specific challenges such as rehabilitating live debtors back into the internal process and identifying and extracting value from accounts that are activity-exhausted or have fallen through gaps in system processes.

As part of our typical engagement, we provide a continuous improvement programme, using the data we receive from clients, best practice and the data collected as part of our general operation. This approach has identified opportunities for our water clients to deliver over £10 million per year of incremental collections.

Solutions - some examples of how TDX helps water suppliers

• Use of data appends to accurately identify final accounts where the debtor is still resident to feed back into internal processes
• Use of segmentation to target appropriate accounts with specialist debt collection agencies (DCAs) (including niche segments such as deceased)
• Use of the broadest panel of DCAs in the UK and the ability to manage and reconcile multiple placements, enabling the extraction of additional recoveries after typical placement strategies have been exhausted (second placement trace and collect, third placement)
• Application and collection of debt recovery fees so the water company does not have to hold the fee on internal systems