Partnering with the UK's largest telecommunications and media providers.
We work with telecommunications and media solution providers to improve the liquidation of consumer and small business debt. We help address sector-specific challenges, such as balancing recovering outstanding debt with rehabilitating potentially valuable customers, and identifying and extracting value from accounts that are activity-exhausted or have fallen through gaps in system processes.
On behalf of our clients we adopt creative commercial structures with debt collection agencies to incentivise rehabilitation where appropriate and rigorously performance manage them to maximise results.
As part of our typical engagement we provide a continuous improvement programme which uses the data we receive from clients, best practice and the data collected as part of our general operation to deliver insights to drive additional value out of internal processes. This approach has identified opportunities for our telecommunications and media clients to deliver over £25 million of incremental recoveries.
Solutions - some examples of how TDX helps telecommunications and media solution providers
- A fully integrated debt collection solution, which is delivering >25% increase in recoveries
- A debt collection platform solution (PLATO), to provide access to market leading segmentation and allocation capabilities whilst maintaining complete control of strategy and placement decisions
- A hybrid integrated debt collection solution, which utilises TDX expertise and experience to recommend the optimum strategy, but maintaining decision making internally
- A six-week Advisory engagement provided both the roadmap and the resources to turn-around performance on cash collections
Telecommunications and media solution providers most frequently purchase:
- Fully integrated debt collection solution
- PLATO, our award-winning debt placement and management platform
- Advisory services to identify strategy and performance roadmaps
Credentials
- 3 of the 5 largest telecoms and mobile phone providers in the UK work with TDX
- £1 billion of telecommunications / media debt under management
- Over 4.8 million telecommunications / media accounts managed through PLATO
- 18 DCAs actively working on telecommunications account portfolios
- Identified over £35 million of incremental recoveries
- Audit framework compliant with requirements of UK telcommunications / media organisations