Privacy policy

About TDX Group
TDX Group does not work directly with consumers as we solely provide business services to creditors and debt portfolio owners including banks, utilities and telecoms companies. All of the personal consumer information that we process as part of providing these services remains under the legal control and ownership of TDX Group’s clients (the “Data Controller”). TDX Group is only permitted to process this personal data in order to provide the contracted business services.

We are committed to the responsible, secure and safe management of consumer data for the purpose of providing our products and services, and take all reasonable steps to prevent any unauthorised access to personal information. Where we share data with suppliers and business partners, these organisations are subject to appropriate oversight.

TDX Group is registered with the Information Commissioner’s Office with Data Protection registration number Z8644453 and is authorised and regulated by the Financial Conduct Authority.

You are entitled to see the personal information we hold on you. Any requests for a copy of your data should be made directly to the organisation who you owe money to. In instances where you request a copy of your information from us, we will identify the affected organisation(s) and will forward the request to them on your behalf; this may involve some delay to your request as the organisation may then need to request further information, such as proof of identity. To submit a subject access request, please email info@tdxgroup.com.

About HeliX
HeliX collects and stores credit related data from creditors as well as publicly available data. Where we collect data from creditors we do so in line with the Terms and Conditions those creditors have agreed with you, their customer. The data we hold includes credit history and data relating to any accounts which have fallen behind on payments. This information is made available to creditors and may be used by them in the collection and recovery of debt. To submit a subject access request, please email info@tdxgroup.com.

TDX Group Data Matching Ltd is registered with the Information Commissioner’s Office with Data Protection registration number Z3288831. TDX Group is authorised and regulated by the Financial Conduct Authority.

About this website - cookies
Our website, like many other websites around the world, use cookies for a variety of purposes, including ensuring the website functions as you would expect, remembering your preferences, and gathering anonymous marketing data. Never will we collect or use cookies to track personally-identifiable data without your express permission.  Find out more about the use of cookies on this website here.