PLATO | Platform

Drive Performance

Features

  • Increase cash collected or optimise for cost to collect
  • Deploy advanced segmentation strategies utilising account level attributes, external data and scorecards
  • Access to a large range of integrated external data providers to enable enrichment and inform segmentation
  • Online, real-time query workflow management including bulk document attachment.

Benefits

  • Sending the right debt to the right agency at the right price will significantly improve your net cash recoveries
  • Reducing query turnaround time to improve liquidation on queried accounts by up to 60%
  • Use external data sources to increase contactability and optimise treatment strategies.

Take Control

Features

  • Strategic flexibility through test and learn
  • Change agency allocations, commission and placement length at the click of a button
  • Change segmentation strategy in line with your business needs
  • Integrated reporting suite providing core operational and performance related M.I.

Benefits

  • Design, test and rapidly deploy diverse recoveries strategies
  • Champion challenge agencies driving performance uplift
  • Introduce new capabilities to your agency panel without the I.T. headache
  • Refresh and implement new strategies in days not years
  • Make better informed management decisions and proactively drive future performance

Reduce Costs

Features

  • Automated processes with controls at all key touch points
  • Automated inbound and outbound file processing
  • Automated controls including portfolio reconciliation, recycling controls and invoice reconciliation
  • Online, real-time query workflow management including bulk document attachment
  • Integrated reporting suite providing core operational and performance related M.I.

Benefits

  • Reduce fixed costs of manual file transfer processes and associated compliance and performance risks
  • Focus resource on exception resolution not identification
  • 50% reduced resource requirement for managing query processes, automate provision of copy bills and statements
  • Analysts can spend time interpreting reports not creating them.

Be Compliant

Features

  • Support regulatory standards through systematic compliance
  • Secure, automated data transfer
  • Robust system of record for your accounts
  • Capture agency activity data
  • Transfer rich data between agencies and your systems (e.g. preferred method of contact, I&E data)
  • Data utilised and stored in line with ISO 27001 standards.

Benefits

  • Mitigate the risk of DPA breaches through secure data transfer.
  • Capture a full audit trail for every account to meet the highest compliance standards
  • Evidence and understand collections intensity and see that last activities your customer experienced
  • Evidence compliance to regulatory standards including LSB and OFT
  • Be confident your customer data is being handled in the right way.

You can access PLATO as a standalone platform if a fully outsourced solution doesn't work for you

Features

  • Know where you are with fixed operational costs and fully hosted platform
  • Fast to implement and easy to integrate
  • Rapidly deploy diverse placement strategies
  • Access to 50+ debt collection agencies through a single secure and automated interface
  • Easily interchange and optimise agency allocations
  • Fair and effective handling of customer queries to reduce complaints
  • Keep track of activity on customer accounts from your desktop
  • Dynamic management reporting gives you greater performance visibility

Benefits

  • Daily file transfers
  • Fully integrated with SAP, Siebel, Tallyman, Debt Manager, Vision Plus and many other host platforms
  • 10+ external data sources for cleansing and enrichment
  • Deploy up to 50 individual strategies
  • Add and deploy a new strategy within two weeks
  • Add a new agency in one week
  • Capture activity level agency data
  • Weekly reconciliation of 100% of accounts

Implement Quickly

Features

  • Rapid realisation of ROI
  • PLATO integrates with your existing file formats and data exchanges
  • A hosted Software as a Service (SaaS) solution
  • Full project management support.

Benefits

  • No IT integration required to work with PLATO, just use your exiting processes and data flows
  • Benefit from the scale and cost advantages of hosted infrastructure
  • Tried and tested process to ensure a smooth implementation.
PLATO | Platform - benifits tl tr br bl m
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