Español (ESP)TDX Group signs British Gas Residential contract
Press Release 18 August 2009
British Gas has embarked upon a four-year relationship with TDX Group, the UK’s leading provider of analytics-based debt management products and solutions. The relationship will see TDX Group manage British Gas’ late final debts following British Gas’ own internal customer recovery treatments of its residential customers.
A major part of TDX Group's role will be to rigorously select, manage and oversee the activities of all Debt Collection Agencies (DCAs) and ensure that British Gas’ residential customers in recoveries continue to be treated in line with best industry practices and with the utmost dignity, respect and fairness.
By using TDX Group's award winning specialist recoveries systems, British Gas will also be able to deal with customer queries and complaints with greater speed and consistency.
Mark Onyett, CEO TDX Group, commented: “We're delighted to work alongside British Gas on this initiative. Given our strong track record in this area we are confident that our data-driven approach will deliver not only further enhanced standards of customer service but also an increase in the overall performance achieved through the recoveries process.”
