Español (ESP)Consumer Resources
TDX Group is solely a provider of business services to creditors and debt portfolio owners. We do not work directly with consumers, as these services are provided through our supplier partners. However, below are some of the available resources for consumers facing difficulties with their debt repayments.
The Debt Standard
The Debt Standard is an accreditation scheme for insolvency practitioners. Companies registered with The Debt Standard go through a rigorous auditing process so that you are offered the right debt solution for your circumstances. Where you see The Debt Standard quality mark, you can be sure to receive the right and proper treatment from an organisation that works under best industry practice.
National Debtline
National Debtline provides free, independent, confidential and impartial advice by telephone in England, Wales and Scotland. They give expert advice on dealing with debts and back up their specialist advice over the telephone with written self-help leaflets which they can send out to you for free. They can arrange for a debt management plan (DMP) for free, although this will depend on circumstances.
Tel: 0808 808 4000
Web: www.nationaldebtline.co.uk
Citizens Advice Bureau (CAB)
The Citizens Advice service is a network of charities that provide free, confidential and impartial advice on a wide range of problems. From over 3,200 locations across the United Kingdom.
Citizens Advice Bureaux help people solve important problems, including debt and consumer issues, benefits, housing, legal matters, employment and immigration. Advisers can help you fill in forms, write letters negotiate with creditors and represent clients at a court or tribunal.
Tel: To find a local advice centre, look in the Yellow Pages under ‘Counselling and advice’
Web: www.adviceguide.org.uk for online advice or to find a local CAB
AdviceUK
AdviceUK provides support services and is the main point of contact and provider for over 1000 information and advice centres spread throughout the UK. About 300 centres provide debt advice.
Tel: 020 7407 4070 to find a local advice centre; or look in the Yellow Pages under ‘Counselling and advice’
Web: www.adviceuk.org.uk
Consumer Credit Counselling Service (CCCS)
CCCS is a charity funded by the financial services industry specialising in debt management plans.Some people benefit from just counselling, others need a more structured debt management plan (DMP). You can arrange this by making an appointment with a counsellor. The CCCS Service is completely free and confidential, whatever the outcome.
Tel: 0800 138 1111
Web: www.cccs.co.uk
Payplan
Payplan provide a free debt management service. Payplan is an independent company whose aim is to help people set up and keep to a manageable repayment plan.
Payplan is paid for by the credit industry who believes people should have access to free help with their debt problems. This means that Payplan can offer clients a totally free service and 100% of an individual’s payment goes towards reducing his/her debts.
Tel: 0800 085 4298
Web: www.payplan.com
The Institute of Money Advisers (IMA)
The IMA can give details of the nearest adviser for people in England and Wales.
Tel: 0845 094 2384
Community Legal Service Direct (CLS Direct)
A directory of agencies providing legal advice in your area.
Tel: 0845 345 4345 for legal help and advice
Web: www.clsdirect.org.uk or check your local library
